RQ-2026-009991 - Sr. Business Analyst for New Ways of Working (NWofW) project

Project Overview

The New Ways of Working (NWofW) project aims to deliver Portfolio Management process improvement tools. The Digital, Strategy and Portfolio Management Division defined requirements to advance and mature Portfolio Management practices to better support successful outcomes of the Digital Operating Plan. The initiative includes build, roll out, and maintenance of centralized applications and tools for Resource Capacity Management and Resource Demand Planning, Project/Product Governance / Gating, and Prioritization and unplanned New Work Intake (NWI).

Key Responsibilities

• Provide a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs.
• Interact with the business stakeholders and subject matter experts in order to understand their requirements through gathering, documenting, and analyzing business needs and requirements.
• Prepare and advise on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization.
• Build, test, and support roll-out activities and training for different applications and tools (using MS365 applications).
• Develop and document backend process steps, workflows, swim lane diagrams ensuring roles and responsibilities are clear, efficient, and timely.
• Develop metrics and create executive level Power BI dashboards.
• Deliver Digital Portfolio Management tools including detailed requirements, build, testing and successful roll out of applications and tools for Project/Product Governance / Gating, New Work Intake (NWI) (unplanned work), and Resource Capacity Management and Resource Demand Planning validation.
• Deliver business process modeling including back end process flows, process steps, process diagrams (swim lane diagrams targeted to audience), job aids and supporting training documentation for the above areas.
• Deliver a Digital KPI dashboard including data modeling and drill downs based on defined view requirements.

Qualifications & Requirements

REQUIRED

• Must be able to work 3 days onsite per week in Toronto
• Conducts business analysis to assess client’s business problems/opportunities and documents business requirements for I&IT solutions
• Applies re-engineering concepts to promote business improvements through alternative and cost effective service delivery approaches
• Coordinates and conducts business analysis at varying levels of detail aligned with Project Management Methodology, Enterprise Architecture and Gating Process, and Standard Systems Development Methodologies
• Develops sound processes for requirements gathering including interviews and mockups
• Excellent knowledge and experience evaluating and building business solution apps and tools using MS365 applications (PowerApps, Power Automate, Power BI, SharePoint, Excel)
• Conducts business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects
• Monitors progress, resolves problems and reports regularly to I&IT management and stakeholders
• Develops performance measures, traceability matrices, and KPI’s for business analysis evaluation, conducts follow-up and creates executive level dashboards (Power BI)
• Experience developing strategies, preparing business cases and cost-benefit analysis
• Experience conducting requirements gathering, developing documentation, including presentations and briefing notes and conducting stakeholder engagement
• Awareness of emerging I&IT trends and technologies
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
• A professional with a track record for meeting deadlines, working alongside project team
• Experience working in Portfolio Management (resource management, prioritization, new work intake) and executive level reporting activities (ie executive dashboards)
• Technical experience building and rolling out solutions to a large number of staff (portfolio/company wide)
• Experience and expert knowledge of MS365 tools (PowerApps, PowerAutomate, Power BI, SharePoint, Excel)
• Communication and Change Management skills - experience working with different groups of employees regularly to capture portfolio level information or engage on other portfolio level deliveries

NICE TO HAVE

• Ability to translate business and data requirements into specifications sufficient for designing appropriate technology solutions
• Experience with a wide range of methods, tools and techniques for business analysis such as: business functional modelling, business event modelling, business process mapping
• Experience in structured, object oriented and agile methodologies for user requirements
• Experience using Copilot and other AI tools to implement business process improvement and other efficiencies
• Experience developing performance measures for business analysis evaluation and subsequent follow-up
• Health care experience is preferred

Key Skills & Competencies

MS365, PowerApps, Power Automate, Power BI, SharePoint, Excel, Copilot, AI tools, business process modeling, data modeling, process mapping, use case modeling, data flow modeling, process flow modeling, business functional modelling, business event modelling, Agile, structured methodologies, object-oriented methodologies, business requirements gathering, KPI dashboards